1. Introduction
Behnamnia Home Inspections, Inc. (“BHI,” “we,” “our,” or “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit behnamniahomeinspections.com or communicate with us, including via SMS text messaging.
Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website and services.
2. Information We Collect
We may collect the following categories of personal information:
- Contact Information: Full name, email address, phone number, and mailing or property address.
- Booking Information: Inspection type, preferred appointment date and time, and property square footage.
- Communications: Records of messages, emails, or SMS exchanges between you and BHI.
- Website Usage Data: IP address, browser type, pages visited, and referring URLs collected automatically via standard web server logs.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To schedule, confirm, and manage home inspection appointments.
- To send appointment confirmations, reminders, and follow-up communications via email or SMS text message.
- To respond to inquiries and provide customer support.
- To send service-related updates and operational notifications.
- To improve our website, services, and customer experience.
- To comply with applicable legal obligations.
4. SMS / Text Messaging
If you opt in, by checking the optional SMS box on our online booking form or by saying yes when our team asks by phone, you agree to receive SMS text messages from Behnamnia Home Inspections, Inc. Opting in is optional and is never required to book. These messages may include:
- Booking confirmations and appointment reminders
- Inspection status updates
- Follow-up messages requesting reviews or feedback after your inspection
Message frequency: Message frequency varies. You may receive up to 3–5 messages per scheduled inspection.
Message and data rates may apply. Standard carrier message and data rates may apply depending on your mobile plan.
To opt out: Reply STOP to any SMS message from BHI at any time to unsubscribe from future text messages. After opting out, you will receive one final confirmation message. You may also opt out by emailing us at behnamniahomeinspections@gmail.com with “SMS OPT OUT” in the subject line.
To get help: Reply HELP to any SMS message or contact us at behnamniahomeinspections@gmail.com.
We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, or delivering communications (e.g., Twilio for SMS delivery, Google for calendar and email services). These parties are bound by confidentiality obligations.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Protection: To protect the rights, property, or safety of BHI, our clients, or the public.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, or to resolve disputes. Booking records are typically retained for a minimum of three (3) years.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
10. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at behnamniahomeinspections@gmail.com.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Behnamnia Home Inspections, Inc.
Email: behnamniahomeinspections@gmail.com
Phone: (707) 803-8920
Website: behnamniahomeinspections.com
